Shipping policy
SHIPPING POLICY
Thank you for shopping with Retrocams.
We are committed to providing a smooth and reliable shopping experience for all our customers.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
United States: 5–15 business days
Canada: 5–15 business days
Please note that shipping times are estimates and may vary due to factors outside our control, including customs inspections, carrier delays, weather conditions, and peak shipping seasons.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take several days to appear after shipment.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed during checkout before your order is completed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Retrocams is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate shipping details provided at checkout.
Lost or Delayed Packages
If your package appears significantly delayed or lost in transit, please contact our support team at contact@theretrocams.com and we will assist in investigating the issue with the carrier.
Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs duties, import taxes, or other fees imposed by local authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.
Contact Us
If you have any questions regarding shipping, please contact:
Retrocams
412 W 7th St STE 1229
Clovis, NM 88101
United States